Data Deletion
How to delete your NeoPharmacy WhatsApp data.
Deleting your NeoPharmacy WhatsApp data
Last updated: 4 November 2026
This page explains how to ask Plural to delete the data we hold for NeoPharmacy’s WhatsApp messaging. It goes with our NeoPharmacy messaging privacy policy.
Who this covers
- Pharmacy staff who connected a WhatsApp Business account to NeoPharmacy through Facebook Login.
- Customers who messaged a pharmacy’s WhatsApp number.
What we hold
- For a connected number: the WhatsApp Business account ID, phone number ID, display name, and an access token for that number.
- For customers: chat messages, phone number, name, and orders placed through the chat. The pharmacy holds this data as the data controller, and Plural processes it on the pharmacy’s behalf.
How to request deletion
If you connected a pharmacy’s number
- In NeoPharmacy: a pharmacy admin goes to Settings → Marketplace integrations and selects Disconnect on the WhatsApp number. This revokes the access token and removes the connection.
- By email: write to contact@plural.health with the subject “Data deletion request”, and include your business name and WhatsApp number.
- In Meta: the connection can also be removed in the pharmacy’s Meta Business settings.
If you messaged a pharmacy
- Contact the pharmacy you chatted with. It decides how your data is used, and we’ll help it respond.
- Or email us at contact@plural.health with the subject “Data deletion request” and the WhatsApp number you used. We’ll pass your request to the pharmacy and confirm when it’s done.
What happens next
- Connection data (account ID, phone number ID, display name and access token) is deleted within 7 days.
- Chats and orders are deleted or anonymised within 30 days, unless the law requires us to keep them. Order records needed for accounting, and the record of the WhatsApp terms a pharmacy accepted, are kept only as long as required, and we’ll tell you what we kept and why.
- Confirmation: we confirm that we’ve received your request, then email you when the deletion is complete.
Questions
Read our NeoPharmacy messaging privacy policy, or contact us:
Plural (Plateaumed Nigeria Limited)
4 - 8 Bankole Lukman Street, Agungi, Lekki, Lagos, Nigeria
Frequently Asked Questions
What is Plural, and how does it improve healthcare?
Plural delivers connected digital solutions that streamline hospital operations, enhance health insurance management and improve patient experiences.
Which healthcare organizations can benefit from Plural's solutions?
Plural supports hospitals, clinics, HMOs, insurers and community health programs with scalable, intelligent technology.
How does Plural ensure data privacy and security?
Plural follows strict data protection standards, including end-to-end encryption, compliance with healthcare regulations and secure cloud infrastructure, to safeguard patient and provider information.
Is Plural's technology easy to integrate with existing systems?
Yes! Plural's flexible APIs and interoperability features enable seamless integration with existing hospital, insurance, and government systems.
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