Your questions resolved in one place
We’ve gathered the most frequently asked questions from our users. If you don’t find what you’re looking for, let us know and we’d be happy to assist you
What is Plural, and how does it improve healthcare?
Plural delivers connected digital solutions that streamline hospital operations, enhance health insurance management and improve patient experiences.
Which healthcare organizations can benefit from Plural’s solutions
Plural supports hospitals, clinics, HMOs, insurers and community health programs with scalable, intelligent technology.
How can I get started with Plural’s solutions?
Book a demo, contact our team, or explore our products to find the right solution for your needs.
What about pre-authorizations?
When a pre-authorization is required for a procedure, NeoInsure automatically generates a pre-authorization request and routes it to assigned agents to review and approve. Once approved, the patient can proceed with treatment. NeoInsure is designed to automate the pre-authorization approval process by learning what the agents do.
Is NeoInsure integrated with existing systems?
NeoInsure integrates natively with NeoEHR (used by hospitals) and myNeo (for patients). This ensures real-time data exchange and smooth communication across all parties. Where an insurer has an existing ERP or other systems, we can work with you to integrate with such systems.
What makes NeoEHR different from other EHRs?
You can scan your patients' records onto NeoEHR if you're coming from paper. We will work with you to migrate your data if you currently use another system.
What if I already use another EHR or paper records?
You can scan your patients' records onto NeoEHR if you're coming from paper. We will work with you to migrate your data if you currently use another system.
Is onboarding fast and simple?
In a word, yes! You can begin seeing patients on NeoEHR on day 1 if you don't need a data migration. We partner with you to make data migration as seamless as possible if you need it.
How secure is our patient data?
We use bank-grade encryption and host on secure cloud servers. Data backups and access logs ensure compliance and safety.
Is MyNeo free to use?
Yes. MyNeo is free for patients to download and use. Some features may depend on your hospital or insurance provider's participation.
Can I manage my children or parents from my account?
Absolutely. MyNeo lets you add and manage dependents for health records, appointments, and insurance renewals.
How do I know if my hospital supports MyNeo?
If your hospital uses NeoEHR or is part of the Plural network, it's already integrated. You can ask your provider or check inside the app.
Can I use MyNeo from abroad?
Yes. Nigerians in the diaspora can use MyNeo to support care for loved ones back home—including paying for insurance or booking appointments.
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